Director, Delivery (EMEA)Verified as a real position

Who we’re looking for

• 12+ years of experience in professional services delivery, with a minimum of 5 years in a senior leadership capacity overseeing large-scale, complex engagement portfolios and multi-million dollar P&Ls.
• University degree in Computer Science, Software Engineering, Business Administration, or an equivalent technical/professional domain field.
• Proven track record in professional services engagement management, consultancy of internal/external stakeholders, and leading delivery transformation initiatives.
• Deep knowledge of software development processes, DevOps pipelines, Quality Engineering principles, and diverse software testing methodologies.
• Advanced experience developing and maintaining executive relationships with the ability to articulate complex technical concepts concisely to non-technical stakeholders.
• Strong capabilities in account health tracking, metric analysis, financial reporting, risk management, and structured project task delegation.
• Experience with renewal processing, both operationally and commercially.
• Leadership and coaching skills to coordinate, inspire, and develop cross-functional, remote, and networked teams in a fast-paced environment.
• Exceptional written and verbal communication and presentation skills in English, with an emphasis on executive presence.
• An analytical, organized, and meticulous approach to ensuring organizational standards and delivery processes are met or exceeded under pressure.
• Adaptability and resilience to comfortably navigate ambiguity and establish long-term direction within an environment of constant scale and change.
• Empathetic and socially open-minded collaborator who is highly considerate of cultural differences across globally distributed teams.
• Growth mindset with a commitment to continuous learning, domain mastery, and actively seeking feedback to elevate personal and team performance.

What you’ll do

• Lead a strategic, industry-focused delivery organization within Testlio’s EMEA region to drive world-class customer outcomes, operational maturity, and long-term retention.
• Use your extensive domain expertise to challenge, recommend, and partner with enterprise clients and internal cross-functional teams to drive strategic testing solutions.
• Ensure client onboarding, pilot implementations, and value realization are exceptional to optimize new logo acquisitions and account expansion opportunities.
• Partner closely with the Sales organization to orchestrate pre-sales strategy, and identify, win, and grow revenue opportunities within your existing portfolio and new prospects.
• Create and deliver executive-level status reports that properly communicate engagement progress, performance KPIs, and vertical financial health tailored to the proper audience.
• Collaborate with peers on the Delivery Leadership team and cross-functional departments (such as Community and Operations) to continually improve customer experience and scale the freelance tester network.
• Process yearly renewals for clients inclusive renewal planning, commercial conversations, and closure.

About the position

Testlio’s fully managed crowdsourced testing platform, powered by our proprietary intelligence technology – LeoAI EngineTM, integrates expert, on-demand testers directly into your release process. Ship faster and more confidently with global coverage across 600,000+ devices, 800+ payment methods, 150+ countries, and 100+ languages. To learn more, visit testlio.com . We are hiring a  Director, Delivery (EMEA) to serve as a strategic leader responsible for the vision and execution of delivery services across an assigned group of industries within the Testlio portfolio. This role provides executive oversight for Testing and Engagement practices, architecting the overarching strategy, cultivating elite talent, and establishing industry-leading standards for service excellence.

Benefits

• Strategic Portfolio Leadership : You’ll have a visible, high-impact opportunity to shape the current and future Testlio approach to client engagement, pre-sales, and go-to-market functions while leading a strategic, industry-focused delivery organization within the EMEA region.
• Complex, Global Problem Solving : With a vast variety of customers in Testlio’s portfolio, you will navigate unique, high-stakes situations and partner with globally distributed teams to build amazing app experiences for the most exciting companies in the world.
• Great Culture : Testlio is a female-founded company, and half of our team identifies as women. We’re proud of our inclusive, purpose-driven culture where people genuinely enjoy collaborating. As part of our team (we call ourselves TestLions), you’ll help create exceptional digital experiences for our customers, while also contributing to our freelance network.
• Remote Work : Our culture is built around remote work. We’ve created systems to allow us to successfully work together asynchronously as a fully remote and globally distributed team. Testlio provides the tools and guidance for everyone to succeed in their careers in a fully remote setting. Our working style encourages everyone to make decisions, communicate effectively, and work at a sustainable pace.
• Investment in You : Your growth and well-being matter to us. You’ll have flexible paid time off—including national holidays, personal days, and sick days—plus stock options so you can grow with Testlio. We also provide a $300 annual learning stipend to support your personal and professional development.
• Winning Business : Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based. Several of our largest clients have been with us for 7+ years, and many spend $500K+/year with Testlio.