Delivery Services ManagerVerified as a real position

Who we’re looking for

• Minimum 3 years of experience with People Management in technology service or SaaS organization. Experience must include supervisory, planning & evaluation responsibilities, and hiring
• Proven experience in managing medium projects and teams delivering to external customers
• Self-starter with excellent interpersonal communication and problem-solving skills
• Comfortable dealing with ambiguity and the ability to work independently
• Excellent presentation skills; comfortable interacting with executive-level management

What you’ll do

• Your main task is to take care of the team of technical colleagues who deliver solutions to the external customers as a fist line manager.
• You partner with and maintain effective working relationships with internal and external personnel at all levels.
• Manage a diverse staff of technical specialists responsible for delivering internally configured solutions to customers
• Work cooperatively with peers to develop operational and tactical plans to support the delivery of our solutions
• Support Competency leaders in establishing procedures and guidebooks
• Work closely with key staff on assigned projects
• Manage utilization of the staff (proper assignments and workloads)
• Participate in leadership meetings/calls, helps in key decisions
• Coach team members, assign proper training and assesses training needs of the staff and support their personal development and growth
• Evaluate the performance of subordinates and regularly provides them with feedback based on this
• Advocate new company decisions/policies/processes and supports their implementation
• Develop and coach team members
• Monitor resource utilization with the Staffing manager
• Manage regional recruiting, hiring, and retention activities
• Review and approve Travel & Expenses
• Co-manage selected Partner relationships
• Provide support to PMs and assist with questions and escalations from the customer
• Leadership, including personal development, and growth support of all team members
• Assess employee performance and consistently offer constructive feedback tailored to individual growth and development

About the position

Pricefx is the global leader in enterprise pricing intelligence. We help the world’s largest companies find and recover hidden margin, govern pricing decisions at scale, and turn insight into action across every deal, product, and customer. Most companies make hundreds of thousands, or even millions, of pricing decisions every year, and small mistakes quietly drain millions in margin. Pricefx helps companies find that hidden margin fast. Our Agents quickly identify where they’re losing money or missing growth opportunities and connect those actions to core price management and quote-to-cash processes to optimize value capture at scale. Our product vision is: Every Deal. Priced Right. Every Time.

Benefits

• Our people appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews.
• We will support your home office setup with a monthly IT allowance.
• We prioritize work-life balance and, in addition to vacation, we offer free (sick) days, your birthday, and CSR days off.
• Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges.
• Pricefx is also an environment where diversity, equity, and inclusion are supported and respected. This is why we are proud members of the Pride Business Forum, and ensure fairness in the Gender Pay Gap at Pricefx.
• We will allow you to bring your own device (BYOD) by providing an option of a monthly IT allowance (3825 CZK Net) instead of a pre-selected laptop
• 21 000 CZK in Benefits points/yearly, which can be used for culture, travel, or sports (Multisport card)
• MindCare Program. Enjoy free health support through mentoring, coaching, and therapy
• Free online medical counselling service through ULékaře.cz
• 25 vacation days, 3 free (sick) days, 2 CSR days, and 1 additional day off during your birthday month.
• Sabbatical program after 5 years of service
• Many learning opportunities: Super Duolingo license, personal development plan, mentoring program, 1 day per quarter for your personal development, team budget for additional learning activities
• Holiday bonus, Referral bonus, New baby bonus
• Meal vouchers
• Supplementary Pension Savings/DIP & Investment life insurance contributions
• Our offices are exceptional in look and atmosphere, but you can also work from home