Delivery Network Assistant (Teaching)Verified as a real position

Who we’re looking for

• Essential: High School Certificate.
• Desirable: University degree or diploma in any field.
• Essential: Minimum of one year full‑time work experience. Experience working in a multi-cultural organisation in an international context. Ability to build effective relationships with employees and management to achieve the delivery of high quality and effective professional services. Written and verbal proficiency in English is required, as British Council systems and global processes operate in English.
• Desirable: Experience of working in an educational institution. Experience working in a multicultural or international environment.

What you’ll do

• This role provides essential logistical and administrative support to the Teaching Operations team, ensuring the smooth and efficient running of daily teaching activities.
• Working closely with teaching staff and operational and customer services colleagues, you will help prepare teaching spaces, manage materials and equipment logistics, and support routine operational tasks that contribute to a high‑quality learner and teacher experience.
• You will support learner experience by receiving and responding to routine enquiries, recognising when issues require escalation and proactively alerting team leaders to incidents or risks that may impact delivery or safeguarding.
• You will support the monitoring of young learner movement during classes, contribute to a safe and well‑managed learning environment, and provide administrative support in line with agreed procedures to maximise quality, consistency and efficiency.
• You will deliver logistical and administrative support for teaching delivery and related activities, including classroom setup in line with British Council standards, equipment checks, basic troubleshooting and liaison with IT and Business Operations teams.
• You will maintain accurate records, support general office administration, assist with stock and resource monitoring, coordinate deliveries and contractors, and plan and prioritise your own workload to ensure operational tasks are completed on time and to the required quality standard.

About the position

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.

Benefits

• Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
• Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.