Data Support EngineerVerified as a real position

Who we’re looking for

• Experience supporting enterprise applications, data platforms, or business-critical production systems.
• Experience troubleshooting issues across applications, integrations, and data pipelines, using SQL and data analysis techniques to identify root causes.
• Experience working with cloud data platforms such as Snowflake and integration technologies such as Boomi, SnapLogic, or similar tools.
• Familiarity with observability, monitoring, and incident management tools such as Datadog, PagerDuty, ServiceNow, Jira, or similar platforms.
• Experience using Python or similar scripting languages to support troubleshooting, automation, or operational efficiency.
• Understanding of cloud infrastructure concepts and services, particularly within AWS environments.
• Strong analytical, communication, and collaboration skills, with the ability to explain technical issues to both technical and non-technical audiences.

What you’ll do

• Take full ownership of escalated incidents from L1, leading technical investigation and driving resolution end-to-end within defined SLAs - without handing off accountability.
• Investigate and resolve escalated incidents across analytics, integration, and master data management platforms, collaborating with engineering, DevOps, and data teams to restore service and maintain operational commitments.
• Diagnose and troubleshoot issues across Snowflake data pipelines, SnapLogic integrations, Reltio MDM processes, Boomi workflows, and enterprise reporting platforms.
• Conduct root cause analysis for significant incidents and contribute to preventive measures, operational improvements, and documentation updates that reduce recurring issues.
• Monitor platform health using observability and alerting tools, identify potential issues, and take action to minimize service disruption and business impact.
• Support change, release, and major incident management activities, helping maintain platform stability and providing clear communication to stakeholders.
• Assess data quality and platform issues across MDM, analytics, and reporting environments to determine impact and support timely resolution.
• Create and maintain operational documentation, runbooks, and knowledge articles while contributing to continuous improvement across the platform.

About the position

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Benefits

• Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team : We build each other up and set aside ego for the greater good.
• And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.