Customer Support Representative - Afternoon EMEA HoursVerified as a real position

Who we’re looking for

• 🧠 A Logical Thinker: You enjoy solving puzzles, identifying root causes, and structuring your thoughts clearly.
• 🛠 Tech-Savvy & Curious: You’re not afraid of system settings, connection tests, or exploring how features work. You don’t need to be an engineer - but you should be someone who can dig in.
• ⚡ Problem-Solver With Ownership: You measure success by problems solved, not ticket volume. You are proactive, responsible, and want to get things right.
• 💬 Strong Communicator: Clear English (C1). Spanish is a plus.
• 🤝 Team Player Who Shares Knowledge: We appreciate people who help others learn - curiosity and collaboration are part of our culture.

What you’ll do

• Provide top-tier technical support via chat and email
• Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors
• Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.)
• Inspect logs, replicate issues, and gather data for deeper analysis
• Handle a high volume of conversations with accuracy and focus
• Document troubleshooting steps and contribute to our knowledge base
• Represent CloudTalk with empathy, clear communication, and ownership

About the position

Please submit your CV in English 🌍 Global SaaS Company | $28M Series B Investment 🚀 Structured mentorship & upskilling 📍Prague - new office on Namesti Republiky, 5 days in-office (Occasional home office upon agreement) 💰 Compensation consists of base salary (30.000-35.000CZK gross/monthly) and a monthly bonus (up to 20%) based on productivity and CSAT. 💻 Working Hours: Mon - Fri 14:00-22:30

Benefits

• 🤖 Be Part of a Global Tech Product: Support a modern cloud communication platform used by 4,000+ sales & support teams - from fast-growing scale-ups to enterprise players.
• 💡 Meaningful Technical Work: Learn real VOIP fundamentals, call routing, number provisioning, latency issues, connectivity troubleshooting, system behaviours and platform logic.
• 🚀 Growth Paths Support: This role is intentionally built as a stepping stone for future technical careers at CloudTalk: Shift Lead, QA Lead Product: L2 Engineer, Technical Consultant, Integration Specialist Customer Success: Customer Success Manager