Customer Success Manager IIIVerified as a real position

Who we’re looking for

• Bachelor’s degree in business administration, telecommunications or related field
• Proven track record of at least 3 years of key account management or sales, preferably within relevant industry
• Excellent communication, negotiation, and interpersonal skills with an ability to conceptualize the technical and commercial values of our offering.
• Self-motivated, results-driven and able to work independently
• It is an advantage to have experience within the field of Mobile Marketing / Messaging (SMS A2P, Rich SMS, RCS, WhatsApp, etc.) or in a related field (emailing, online advertising, mobile applications, etc.).
• Fluency in English is required
• Willingness to travel
• Applicants must: * Hold a Czech Republic or EU/EEA citizenship. * Have a valid Czech Republic work permit.

What you’ll do

• Strategic Relationship Management: Build and manage executive relationships that allow us to become a strategic partner within the assigned existing account base
• Own and drive account planning and customer business reviews
• Identify and close Expansion Opportunities: During customer touchpoints, proactively identify expansion opportunities for existing volume and additional use-cases or products
• Customer Retention: Actively retain and renew customers by ensuring a positive experience throughout the life cycle
• Customer Health Monitoring: Regularly assess and monitor the overall health and satisfaction of the customer
• Account Planning: Collaborate with account teams to develop a strategic plan aligned with customer objectives and goals
• Product Utilization: Leverage customer usage data and collaborate with key users to optimize and maximize product adoption
• Facilitate Issue Resolution: Gather customer feedback and facilitate timely issue resolution

About the position

Sinch is pioneering the way the world communicates. More than 175,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation! About the role As our new Customer Success Manager, you will turn clients into fans by ensuring strategic and high-quality approach that aligns with the clients' business goals. Your role involves building and nurturing strong relationships and consistently exceeding their expectations through proactive and tailored solutions. Your primary responsibility is account development and growth. You will report to the Director Mid-Market Messaging based in Prague.

Benefits

• At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth.
• Our corporate language is English, please submit your application in English.