Customer Success Manager (Europe)

Who we’re looking for

• 3–5+ years of experience as a Customer Success Manager.
• Fluent in English and Russian, any additional language is a plus.
• Proven track record with Enterprise-level customers.
• Excellent communication and interpersonal skills, including C-suite engagement.
• Highly organized, proactive, and able to manage a large account portfolio.
• Strong product knowledge; able to translate technical features into business value.
• Experience leading customer advisory boards or product feedback sessions.
• Customer-focused, empathetic, and detail-oriented.
• Confident communicator, written and verbal.
• Able to prioritize, multitask, and collaborate cross-functionally.
• Problem-solver with a passion for building long-term relationships.
• Team management experience is a plus.

What you’ll do

• Manage a portfolio of Enterprise customers, ensuring high retention and growth.
• Understand customers’ business needs, goals, and KPIs to drive measurable value.
• Lead onboarding sessions and act as a trusted advisor for long-term success.
• Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities.
• Collaborate cross-functionally to secure renewals and drive expansion.
• Work with Product and Engineering teams to ensure AppFollow is effectively configured.
• Share best practices to help customers maximize value.
• Highlight customer successes by collaborating with Marketing on case studies.

About the position

AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our customers.