Customer Success ManagerVerified as a real position

Who we’re looking for

• Customer Centricity & Advocacy o Ability to understand customer goals and translate them into actionable success plans. o Skilled in conducting strategic conversations and impact reviews.
• Consultative Communication & Influence o Strong verbal and written communication skills. o Ability to present solutions, guide decision-making, and influence outcomes.
• Solution Mapping & Value Realisation o Capacity to match Graitec and Autodesk solutions to customer challenges. o Skilled in identifying opportunities for technology expansion.
• Collaboration & Cross-Functional Coordination o Proven ability to work across matrixed teams to deliver customer outcomes. o Skilled in managing multiple stakeholders and priorities.
• Agility & Problem Solving o Comfortable navigating ambiguity and adapting to change. o Creative problem solver with a proactive mindset.
• Digital Fluency & CRM Proficiency o Proficient in Microsoft Office and Dynamics CRM. o Able to manage data, track metrics, and report insights.

What you’ll do

• Client Success Planning & Strategic Alignment o Co-create Client Success Plans (CSPs) that align Graitec technologies with client outcomes. o Facilitate quarterly Impact Review Calls (IRCs) to assess progress and value delivery.
• Customer Engagement & Relationship Management o Build trusted advisor relationships with assigned accounts (1:100 ratio). o Lead onboarding and adoption journeys for new solutions. o Act as the customer’s voice internally, advocating for their needs and feedback.
• Renewals & Growth Enablement o Drive renewals across A/B segments in partnership with Account Executives. o Identify upsell and cross-sell opportunities aligned to customer goals. o Provide renewal quotes and manage timelines proactively.
• Collaboration & Escalation Management o Partner with Sales on territory planning and account strategy. o Lead resolution of at-risk customer escalations through cross-functional collaboration. o Contribute to the development of customer communication templates.
• Operational Excellence & Data Stewardship o Maintain accurate records of customer interactions and opportunities in Microsoft Dynamics CRM. o Track and report on customer success metrics including ACV growth, onboarding rates, and NPS.

About the position

About Graitec Group Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we have tripled our revenue in just five years. Our North Star is clear, accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers.Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world-class partnerships with our own cutting-edge software and services to drive performance and sustainability across the industry. At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together. How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy Learn more about the Graitec Group: graitec-group.com/graitec-a-global-playe About the Team Hiring In the Customer Success Organization, keeping and delighting our customers is our most important tasks. We understand driving continuous adoption of Graitec IP and Autodesk technology is paramount to a successful engagement with our customers and as such we have created a Customer Success Team focused on increasing adoption of our solutions, ensuring our customers are successfully meeting their business goals.

Benefits

• On Target Earning pay range for this role Role Targeted Variable Pay Mix: 70% Fixed + 30% variable Minimum Annual On Target Earning : 850000 CZK Maximum Annual On Target Earning: 1050000 CZK Note: Salary range indicated in this add is for information only & targeted for a specific seniority level and targeted location. Final salary offer might vary depending on final candidate location, seniority, competencies…
• As a signatory of United Nations Women’s Empowerment Principles, Graitec is committed to equal opportunity and pay transparency.
• Graitec uses AI to support and streamline internal processes; however, all application reviews, screening, and hiring decisions are made solely by our Talent Acquisition team and hiring managers.