Customer Success ManagerVerified as a real position

Who we’re looking for

• Experience in Customer Success, Account Management, or SaaS environments
• Strong relationship-building and stakeholder management skills
• Commercial mindset with experience handling renewals or contracts
• Confident communicator, comfortable leading customer conversations
• Proactive, organised, and solutions-oriented approach

What you’ll do

• Own the customer relationship
• You'll be the trusted advisor for your portfolio—working closely with decision-makers, power users, and stakeholders to build long-term partnerships that last.
• Develop strong relationships across customer organisations
• Lead regular customer touchpoints, including QBRs and strategic reviews
• Proactively monitor account health and spot risks early
• Drive renewals and growth
• You'll take ownership of renewals, ensuring customers see and realise ongoing value.
• Manage the full renewal lifecycle—from pipeline tracking to negotiation
• Deliver strong Gross Renewal Rate (GRR) performance
• Help customers maximise value, supporting retention and growth
• Enable success through insight and training
• You'll empower customers to get the most from our platforms through strategic guidance and hands-on support.
• Deliver onboarding and ongoing training (remote & onsite)
• Build adoption plans aligned to customer goals and KPIs
• Share best practices and optimise platform usage
• Collaborate to deliver solutions
• You'll work cross-functionally to resolve challenges and continuously improve the customer experience.
• Partner with product and implementation teams
• Act as the voice of the customer internally
• Support escalations and ensure timely resolution

About the position

At Hubexo, we provide data, insights and software that help the construction market make better decisions, win more work, build efficiently and sustainably. We support customers across the sector through intelligent platforms, trusted market insight and specialist expertise. We are building a business where people can make a real impact, grow in a specialist market and build a sustainable future with us. At Hubexo, we don't just deliver SaaS platforms—we create real value for our customers. As a Customer Success Manager, you'll be at the heart of this mission: building strong relationships, driving adoption, and ensuring our customers get measurable results from our SMART and KASMAT platforms. If you're commercially minded, relationship-driven, and thrive in a fast-paced SaaS environment, this is your opportunity to own customer outcomes end-to-end.

Benefits

• Work with innovative SaaS products delivering real business value
• Flexible working with hybrid options
• A high-trust, low-ego culture with open communication
• Ongoing learning and development opportunities
• Competitive salary with performance-driven bonus