Customer Service Specialist (fluent Czech & English speaker)Verified as a real position

Who we’re looking for

• Education - minimum secondary education,
• English and Czech language - minimum B2 level, both in speech and writing,
• Ability to formulate thoughts clearly in written form,
• Good working knowledge of the Office package (Word, Excel, Power Point),
• Minimum six months of experience in Customer Support.

What you’ll do

• Supporting PayU B2B customers via phone, email, live chat,
• Managing customer databases in the operating system,
• Verification and identification of contacting customers and substantive recognition of the reported problem,
• Recording and forwarding requests to other operational departments,
• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

About the position

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000 + merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

Benefits

• Work in an international organization operating in a rapidly changing industry,
• Full-time employment under a contract of employment,
• Series of training ,
• Friendly work atmosphere in a young cooperation-driven team,
• Quarterly bonus.