Customer Service Representative / Zástupce zákaznického servisuVerified as a real position

Who we’re looking for

• About two years' experience in a customer service role, or equivalent combination of education and experience
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics
• Very good Czech and English skills, written and verbal, another European language would be a plus
• Proficient in MS Office; experience with other systems are a plus
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution
• Demonstrates profound planning and organization skills and works very structured
• Accountable and integer, energetic personality
• Self-motivated and result-oriented and a good team worker (cross-cultural)
• Takes initiative to expand knowledge for position utilizing all available sources

What you’ll do

• The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.
• Generates new and repeat business through customer service initiatives
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise
• Provides information regarding availability of in-stock and out-of-stock items
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items
• Researches and expedites customer orders
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly
• Confirms special handling orders are expedited
• Supports local Customer Service teams, and provides support for other teams when needed
• Other duties as assigned

About the position

We keep on growing! Grow with us! The Czech Mouser Electronics Customer Service team in Brno is in search of an engaged and competent person at the earliest possible date for the position of Customer Service Representative / Zástupce zákaznického servisu (f/m/d).

Benefits

• A good work place in an international, friendly environment
• Competitive payment with good social benefits
• Good development opportunities
• Permanent contract