Customer Quality Manager - Ostrava Area

Who we’re looking for

• Minimum 5 years of experience in automotive engineering, quality, or a related field
• Strong relationship‑building and communication skills
• Experience in leading teams, setting goals, and defining objectives
• Ability to work independently as well as collaboratively in a team environment
• Flexible, well‑structured, punctual, and highly organized working style
• Willingness to travel locally and internationally (approx. 20%)
• Local language proficiency and advanced English
• Strong computer literacy, including Microsoft Office and related tools
• Ability to read and interpret engineering drawings

What you’ll do

• As a Customer Quality Manager on our team, you will lead customer quality for customers projects, maintaining communication between customers, company service center, Customer support engineers and manufacturing facilities. Implement quality strategies to achieve zero defects at customer location. Drive all 0km quality and warranty activities for customer.
• Technical Leadership: Specific to role Implement defined strategies to support and achieve company quality objectives. Support vehicles build programs and provide feedback to the manufacturing plants on quality issues raised. Liaise with manufacturing plants and provide feedback on customer performance to ensure quality is maintained at world class levels. Drive warranty related activities and participate in all activities to implement changes to reduce warranty cost impact. Assigned as a Customer Representative with responsibility to ensure that Customer Specific Requirements are met. Including, but not limited, to setting quality objectives and related training, corrective and preventive actions, customer scorecards, customer portals and providing related trainings to the respective team members. Management representative to ensure compliance with IATF 16949. Stay up to date with manufacturing and quality innovations and engage with the customer.
• Project Management: Provide customer support on projects e.g., meetings, progress reporting and plant visits. Ensure effective communication between Customer and relevant manufacturing facilities. Liaise with company Site leadership, Program teams and Quality Director / CBU Quality Manager Participate actively to the continuous improvement of the company Business System and projects. Monitor and close quality issues to target timescales.
• People Management: Develop and maintain structure to ensure all customer projects are properly resourced. Establish a continuous improvement culture and set targets to focus on improved performance. Develop team in line with current and future demands.
• Customer Focus: Customer representative for customers activities. Maintain effective communication links into the customer and internal teams. Manage stakeholders and their expectations through regular communications.

About the position

Versigent spun out of Aptiv on April 1, 2026. As part of ongoing spin‑off activities and IT separation, some documentation may still reference Aptiv, Cyprium, or Versigent. All references should be understood to mean Versigent. Versigent designs and delivers the systems that move power through modern technology. From vehicles to robotics to energy platforms, our electrical distribution systems enable the next generation of electrified, automated and connected products. As a standalone company, we combine deep engineering expertise with the speed and focus needed to solve increasingly complex challenges. Our teams move quickly, think with precision and deliver at scale — helping customers do more without adding cost, weight or complexity. What defines us is how we work: with the agility and momentum of a startup, backed by the experience and discipline of a proven global leader. That combination creates an environment where ideas move faster, ownership is real and impact is visible.

Benefits

• Grow with purpose . We invest in our people by creating opportunities to build skills, take on new challenges, and develop over time.
• Do work that shows up in the real world . What you contribute here powers systems that are critical to how industries operate and evolve. The impact is visible and lasting.
• Succeed with the right support . We provide the tools, resources, and environment needed to perform at a high level and sustain that success.