Customer Quality Engineer (Warranty) (Novy Jicin, CZ)Verified as a real position
- Posted
- Employment type
- Full-time
Who we’re looking for
- Technical university degree or secondary education with relevant experience in automotive quality or warranty.
- Experience in Automotive industry (manufacturing, program, management, quality) will be beneficial.
- Knowledge of automotive quality tools (8D), ISO 9001/IATF 16949, and problem‑solving methodologies will be beneficial.
- Experience in Warranty or Customer Quality will be an added value.
- Fluency in English (spoken and written); French or German is an advantage.
- Customer‑oriented mindset with strong communication, negotiation, and decision‑making skills.
- Ability to lead teams through problem‑solving, teach others, and effectively manage feedback.
What you’ll do
- Manage warranty and customer complaint cases, ensuring timely communication and high levels of customer satisfaction.
- Prepare and maintain monthly warranty reports and warranty claims databases.
- Lead or support root cause analysis and failure simulations in cooperation with production, laboratory, and cross‑functional teams.
- Coordinate with supplier quality teams on warranty‑related supplier claims and validate corrective actions internally and externally.
- Conduct customer visits, participate in audits, and validate customer invoices related to warranty matters.
- Travel locally and internationally to address customer issues, support part coordination, and resolve field concerns.
- Validation and approval of debit notes.
About the position
Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution! OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With €11.5 billion in revenue in 2025, 152 factories, 40 R&D centers, and nearly 38,100 employees across 28 countries, OPmobility combines global scale with local impact. All driven by a shared ambition to accelerate the automotive Energy transition. Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.
Benefits
- Competitive salary
- Employment contract
- Performance bonuses
- 5 weeks of vacation
- Flexible working hours
- Possibility to work from home
- Cafeteria system (benefit program)
- Company events
- Transport allowance
- Contribution to pension / life insurance
- Training and development courses
- Subsidized meals in company canteen