Customer Journey SpecialistVerified as a real position

Who we’re looking for

• Bachelor’s degree or higher
• Demonstrates advanced IT skills, including MS Office (Excel), web-based collaboration tools, and CRM systems (e.g. Salesforce)
• Demonstrates the ability to work independently
• Experience in customer-facing roles with a focus on relationship management, key account management, and project-oriented work
• Demonstrates empathy, strong organisational skills, and a passion for helping others
• Demonstrates strong communication and interpersonal skills and high level of emotional intelligence
• Fluent in Czech and English
• Valid driver’s license
• National travel required up to 60%
• International travel may be required (estimated 10-20%)

What you’ll do

• Act as the primary contact for all candidate enquiries and ensure timely follow-up
• Support candidates throughout their journey, providing an empathetic experience
• Provide accurate, non-clinical information about products and solutions
• Attend local events and represent Cochlear
• Track interactions in CRM systems and capture insights
• Collaborate with internal teams to improve candidate engagement

About the position

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing. We are looking for a Customer Journey Specialist to join our team in Prague, supporting candidates across the Czech Republic.

Benefits

• Opportunity to further shape and develop the Direct-to-Consumer (DTC) platform
• Opportunity to work collaboratively across the organisation
• Opportunity to expand the DTC platform into additional markets within the CE region
• Opportunity to make a difference to people’s lives
• Continuous learning, professional development
• Programs to support work-life balance