Customer Experience AgentVerified as a real position

Who we’re looking for

• Fluency in English and Hungarian or Czech (depending on location)
• Experience in a customer-facing role , ideally in logistics or forwarding
• Good understanding of logistics products, processes, and terminology
• Proven ability to manage customer relationships and resolve issues effectively
• Strong communication, influencing, and problem-solving skills
• Ability to work in a matrix, multicultural environment
• Customer-focused mindset with attention to detail
• Self-motivated and performance-driven attitude

What you’ll do

• Manage and monitor the end-to-end shipment process
• Coordinate with various stakeholders involved in shipment handling
• Act as an orchestrator of the overall shipment flow
• Provide value to customers through effective and tailored business solutions
• Resolve queries from customers, shippers, sales teams, and other stakeholders in a timely manner
• Maintain a strong customer-centric approach and proactively prevent errors
• Ensure all documentation is prepared accurately and submitted on time
• Support customer retention and identify cross-sell/up-sell opportunities
• Adhere to Standard Operating Procedures (SOPs) and internal guidelines
• Respond to enquiries promptly and escalate when needed
• Collaborate with the Commercial team to strengthen customer relationships
• Monitor KPIs and ensure compliance with customer-specific requirements
• Execute reports and additional tasks as required

About the position

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility—continuously setting new standards for efficiency, sustainability, and excellence. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We are committed to building teams that reflect the customers we serve and creating an environment where everyone can thrive.

Benefits

• This is an exciting opportunity to connect with a global organization operating in a fast-paced and international environment. At Maersk, you will have the chance to build strong relationships with customers and collaborate with highly professional and diverse teams.
• You will be part of a culture where you are valued, recognized, and supported in your development, while working alongside colleagues who are deeply committed to delivering for our customers, society, and each other.