Customer Experience - Account SpecialistVerified as a real position

Who we’re looking for

• Communicative level of English & German
• Excellent communication skills are crucial
• PC literacy (MS Office)
• SAP/Salesforce/Oracle or other CRM system experience is an advantage

What you’ll do

• Customer experience: Managing assigned customer portfolio. Supporting customers with quotes and orders, answering, and coordinating customer requests
• Customer relationship: Building knowledge about the customers, keeping records in the Salesforce CRM system
• Salesforce: Managing cases in the Salesforce CRM system
• Cooperation with other departments: Active cooperation with other customer experience teams and other teams
• Supporting the team: Supporting the team with back-ups of other customer portfolios if necessary
• Supporting a continuous improvement culture: Playing a critical part in the continuous improvement of team culture and customer satisfaction

About the position

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

Benefits

• Motivating salary and annual bonuses
• Meal vouchers
• Equity grant (company shares)
• Flexipass vouchers 750 CZK or Multisport Card for free
• 5 weeks of holiday, sick days, Volunteering day
• Celebrate your birthday (day off)
• Flexible working hours
• Possibility of Home Office
• Contribution to language/professional courses 6000 CZK
• Contribution to pension and life insurance
• Mobile service employee program
• Pleasant and modern working environment close to the city center
• Refreshment at the workplace for free
• Employee assistance program
• LinkedIn Learning free access