Customer Excellence & Sales Enablement Leader, Fluid Connectors (Global)

Who we’re looking for

• 10+ years of experience in Customer Experience, Sales Enablement, Commercial Excellence, or Sales Operations
• Proven experience leading global transformation programs in matrix organizations
• Strong hands-on experience with CRM systems and sales enablement tools
• Background in strategic selling methodologies and sales transformation
• Strong project management and stakeholder influence skills
• Fluent English (additional languages like French or German are a plus)
• Strong analytical mindset with affinity for digital tools, data, and AI

What you’ll do

• Drive Sales Excellence & Operational Efficiency
• Optimize global sales processes (account management, value selling)
• Define KPIs and performance frameworks to improve sales effectiveness
• Leverage data to continuously refine customer engagement and services
• Lead Customer Experience Strategy
• Define and implement the global Customer Experience (CX) strategy
• Own and enhance the end-to-end customer journey (digital & physical)
• Establish CX metrics (NPS, satisfaction, loyalty) and drive improvement initiatives
• Ensure a consistent, high-quality experience across all touchpoints
• Shape Sales Enablement & Transformation
• Define and execute a global Sales Enablement strategy
• Drive adoption of strategic selling methodologies (e.g. SPIN or similar)
• Support development of digital and channel sales capabilities
• Ensure alignment between global strategy and local execution
• Own Global Sales Tools & Platforms
• Act as business owner for CRM, Sales Enablement Platforms, and LMS
• Lead CRM evolution and define future-ready system requirements
• Drive training, learning journeys, and Sales Academy initiatives
• Ensure high data quality, adoption, and effective usage across regions
• Lead & Collaborate Globally
• Lead and develop global teams and cross-functional communities
• Foster a customer-centric and performance-driven culture
• Collaborate with Sales, Marketing, Product Management, Pricing, and IT
• Represent the division in global and cross-functional initiatives

About the position

Stäubli is a global industrial and mechatronics group delivering high-performance solutions in connectors, robotics, and textile technologies. We combine engineering excellence with a strong customer focus to drive innovation, digitalization, and operational performance across industries worldwide. With an international footprint and collaborative culture, we empower our people to lead change, drive impact, and shape the future of industrial solutions.

Benefits

• Global role based in Pardubice, CZ
• Up to 30% travel
• Strategic leadership position
• Unique opportunity to build a data-driven, digitally enabled sales ecosystem
• Empower teams with the tools, processes, and capabilities they need to succeed