Customer Excellence & Sales Enablement Leader, Fluid Connectors (Global)Verified as a real position

Who we’re looking for

• 10+ years of experience in Customer Experience, Sales Enablement, Commercial Excellence, or Sales Operations
• Proven experience leading global transformation programs in matrix organizations
• Strong hands-on experience with CRM systems and sales enablement tools
• Background in strategic selling methodologies and sales transformation
• Strong project management and stakeholder influence skills
• Fluent English (additional languages like French or German are a plus)
• Strong analytical mindset with affinity for digital tools, data, and AI

What you’ll do

• Drive Sales Excellence & Operational Efficiency Optimize global sales processes (account management, value selling) Define KPIs and performance frameworks to improve sales effectiveness Leverage data to continuously refine customer engagement and services
• Lead Customer Experience Strategy Define and implement the global Customer Experience (CX) strategy Own and enhance the end-to-end customer journey (digital & physical) Establish CX metrics (NPS, satisfaction, loyalty) and drive improvement initiatives Ensure a consistent, high-quality experience across all touchpoints
• Shape Sales Enablement & Transformation Define and execute a global Sales Enablement strategy Drive adoption of strategic selling methodologies (e.g. SPIN or similar) Support development of digital and channel sales capabilities Ensure alignment between global strategy and local execution
• Own Global Sales Tools & Platforms Act as business owner for CRM, Sales Enablement Platforms, and LMS Lead CRM evolution and define future-ready system requirements Drive training, learning journeys, and Sales Academy initiatives Ensure high data quality, adoption, and effective usage across regions
• Lead & Collaborate Globally Lead and develop global teams and cross-functional communities Foster a customer-centric and performance-driven culture Collaborate with Sales, Marketing, Product Management, Pricing, and IT Represent the division in global and cross-functional initiatives

About the position

We are looking for a Customer Excellence & Sales Enablement Leader to drive the transformation of our global sales organization within the Fluid Connectors Division. In this high-impact role, you will shape how we engage with customers worldwide—combining customer-centric strategy, digital transformation, and sales excellence . You will work closely with senior leadership and act as a key contributor to global strategic decisions. This is a unique opportunity to build a data-driven, digitally enabled sales ecosystem , while empowering teams with the tools, processes, and capabilities they need to succeed.

Benefits

• 🌍 Up to 30% travel
• 🚀 Strategic leadership position
• 🚀 Drive Sales Excellence & Operational Efficiency
• 💡 Lead Customer Experience Strategy
• 🧩 Shape Sales Enablement & Transformation
• 🛠 Own Global Sales Tools & Platforms
• 🤝 Lead & Collaborate Globally