Customer Care SpecialistVerified as a real position

Who we’re looking for

• Bachelor’s degree or higher.
• Fluent English and native Czech.
• Strong cross-cultural communication and cross-functional coordination ability.
• Ability to work under pressure and meet strict deadlines.
• NEV technical background preferred.

What you’ll do

• Respond to customer complaints via BYD portal, email, and phone.
• Escalate technical problems to technical/product teams as needed.
• Maintain and update customer information in internal systems.
• Provide information about products and services.
• Support sales activities and process payments where required.
• Perform administrative tasks as assigned by the Supervisor.

About the position

We are the BYD Czech Republic & Slovakia team — a passionate group of both young and seasoned professionals driven by innovation and a deep understanding of the automotive landscape. As a new entrant brand, we embrace complexity and change, and we are committed to long-term success by delivering top-tier BEV/PHEV products, exceptional customer experiences, and high-quality services to our local markets. Our forward-thinking mindset, agility, and close collaboration with our valued partners form the foundation of our growth. United by a shared vision of excellence and sustainability, we work together to build a customer-centric and future-ready organization in the Czech Republic and Slovakia.