Customer Care Engineer

Who we’re looking for

• University degree, Engineering preferably or corresponding professional experience or High school with three years of experiences in a similar position
• 3-5 years
• BMW, VW, Opel, Mercedes - customer specific requirements (GS norms, auditing,reports)
• IATF
• VDA
• Excellent communciation (both written and spoken) and interpersonal skills
• Ability to “sell” the ideas and convince, presentation skills
• Organization and coordination skills
• Analytical and systematic thinking, planning skills
• Proactivity, drive, high commitment and energy, leadership
• Management skills, result orientation
• Reliability
• Willingness to further development, flexibility
• Leadership skills
• Mandatory knowledge: • IATF 16949, 8D report, Control plan, CSR (for VW FormelQ, D/TLD)
• Recommended knowledge: • FMEA, VDA2, VDA6.3, MSA, Statistics, VDA6.5, 2D drawings
• German – fluent for daily communication on a professional level
• English as an advantage
• MS Office (Excell, Word, Power Point, Outlook)
• Customer portals: PSA, BMW, VW, Mercedes

What you’ll do

• The customer care position is responsible for providing 5 stars customer service to OEM’s through intermediating of the daily communication between the customer and the plant and through active solving of customer issues.
• Ensures communication within the plant so that customer topics & calls are answered in a timely, efficient and knowledgeable manner.
• Ensures proper application of problem solving methodology 8D (QRCI).
• Provides ontime proper feedback to customers in written and spoken form (B2B portars).
• Assists Customer Care Leader and Quality Manager with daily operation of the customer topics to include the development, analyses and implementation of actions.
• Works as a member of special or ongoing projects that are important to area/process improvement.
• Leading immediate actions in plant – coaching of Quality Engineers.
• Leading plant process topics – rootcause analysis, corrective actions – coaching Quality Engineers.
• Supports SQA with customer relevant topics.
• Participation on workshops and important meetings with suppliers or customer.
• Communication of quality targets within the plant.

About the position

Forvia, a sustainable mobility technology leader We pioneer technology for mobility experience that matter to people.

Benefits

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.