CRM Business PartnerVerified as a real position

Who we’re looking for

• Advanced knowledge of CRM platforms at a business super-user level; Salesforce experience is an advantage
• Understanding of sales processes and pipeline management
• Ability to independently create reports, dashboards, and analyses within the CRM platform
• Experience setting standard CRM functionality without requiring development support
• Strong analytical skills and the ability to work with data, metrics, and KPIs
• Ability to translate business needs into clear and structured requirements
• Excellent communication, stakeholder management, and facilitation skills
• Understanding of marketing and sales funnels and the customer lifecycle
• Ability to work effectively across functions and influence stakeholders in a global environment
• Fluent English

What you’ll do

• The CRM Business Partner serves as the key link between Marketing/Sales, and CRM System Owner. The role is responsible for designing, implementing, and continuously improving marketing and sales processes within the CRM platform, including reporting, user adoption, and sales process governance.
• The CRM Business Partner supports the company's commercial strategy and ensures that sales teams operate efficiently, consistently, and based on high-quality data.
• Act as a partner for Sales management, Marketing, and regional Sales teams.
• Own business processes within the CRM and serve as the primary business super user of the platform (pipeline and opportunity management, account management, etc.)
• Gather, analyze, prioritize, and translate business requirements into actionable initiatives
• Identify opportunities to optimize sales and marketing processes based on data insights and user feedback
• Collaborate on the definition and continuous improvement of the marketing and sales funnel and pipeline
• Contribute to the CRM roadmap and prioritization together with the CRM System Owner
• Test new functionalities and ensure their successful rollout and adoption
• Deliver the user training system and provide ongoing support, including onboarding of new employees
• Monitor CRM adoption, data quality, and compliance with defined business processes
• Create and maintain reports, dashboards, and KPIs for Sales and Marketing teams

About the position

At 2N, we're building the future of building access - developing and manufacturing cutting-edge intercoms and access control systems that open doors from Dubai to New York.

Benefits

• We help you balance work and personal life.
• 5 weeks of vacation.
• Sabbatical – 20 extra paid days off for every 5 worked years in the company.
• Annual bonus for meeting goals (up to 1.8× monthly salary).
• Meal allowance of 120 CZK per worked day.
• Contribution of 12,000 CZK per year to Benefit Plus to spend on benefits that you choose (e.g. MultiSport card, pension saving contribution and a wide range of Benefit Plus offers).
• Flexible working hours and possibility of home office.
• Educational and language courses.
• Work with modern tools and support in using AI, digitalization, and data analytics.
• Company breakfasts (twice a week) and fruit days (twice a week).
• Regular company events – sports tournaments, team-building activities, after-work BBQs, New Year’s party and more.
• Discounted prices on our products.