Billing & Revenue Support SpecialistVerified as a real position

Who we’re looking for

• 1–3 years of experience in billing, invoicing, order management, or revenue operations
• Experience working in NetSuite or a similar ERP/billing system preferred
• Familiarity with subscription or usage-based billing models is a plus
• Basic understanding of revenue processes (ASC 606 or IFRS-equivalent knowledge is helpful but not required)
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent organizational and time-management skills, with the ability to prioritize and meet deadlines.
• Effective communication skills to collaborate with customers, team members, and cross-functional departments
• Accountable in a remote work environment.

What you’ll do

• Order & Billing Processing: Enter and maintain sales orders in NetSuite based on approved contract terms including project set up
• Ensure orders are complete, accurate, and ready for billing
• Set up new customers in NetSuite
• Revenue & System Support: Create revenue schedules and updates in NetSuite ARM based on predefined rules
• Support revenue-related transactions such as credits, rebills, and adjustments
• Invoicing & Usage Billing: Prepare and issue customer invoices, including monthly usage-based billing
• Validate billing inputs and resolve basic billing discrepancies
• Assist billings & collections in resolving billing discrepancies, and respond to inquiries promptly.
• Credit & Rebill Execution: Process approved credit memos and rebills resulting from customer changes or corrections
• Month-End Support: Assist with month-end close activities, including billing reviews and basic reconciliations
• Provide documentation and support for audits as needed
• Cross-Functional Coordination: Partner with Sales, Deal Desk, and Accounts Receivable to resolve order or billing issues
• Escalate contract interpretation or policy questions as needed

About the position

Founded in 2009, DNAnexus is the enterprise orchestration platform for precision health. A pioneer in cloud-based omics and purpose-built bioinformatics for life sciences, DNAnexus helps customers contextualize, orchestrate, and federate multiomic and real-world data to derive actionable insights and accelerate the journey from sequence to scientific breakthrough. DNAnexus accomplishes this through its compliance-first, AI-enabled platform, equipped to handle extreme scale and complex data processing for genomics, multiomics, and beyond. For more information, visit www.dnanexus.com .

Benefits

• DNAnexus will provide the necessary support to enable the ideal candidate to work remotely within the Czech Republic.