Assistant Specialist, Customer Interaction Services (Prague, CZ)Verified as a real position

Who we’re looking for

• Bachelor’s degree in business administration, Economics, or related field.
• Experience in the financial services industry, customer service, CRM, or in related areas. Knowledge of digital tools and technology trends in customer service or financial services industry is an advantage.
• Proficient in MS Office, especially Excel and PowerPoint.
• Strong customer orientation and a service-focused mindset as well as understanding of customer service processes and contract-related operations.
• Strong communication, cooperation, and stakeholder management skills.
• Fluent in Czech/Slovak; strong English skills.
• Analytical and problem-solving skills, and ability to work independently in international and cross-functional environment.

What you’ll do

• Support daily customer interactions related to contract management, end-of-term processes, and complaint handling.
• Manage contract administration tasks such as amendments, terminations, invoice handling, insurance matters, and payment-related queries.
• Provide support during end-of-term processes, including vehicle returns, inspections, contract settlement, and closure activities.
• Contribute to achieving customer service targets, including customer satisfaction and first-contact resolution.
• Help identify opportunities to improve customer journeys and service processes.
• Maintain effective communication with customers, dealers, insurance companies, and regulatory authorities.
• Support the implementation of internal controls, process updates, and system-related changes in cooperation with cross-functional teams.
• Participate in projects and initiatives focused on digitalization, innovation, and process optimization.

About the position

Passion is the engine that drives our Group, it allows us to develop ideas and solutions for the mobility of the future. We promote a stimulating work environment that gives every Person the opportunity to fully express their talent, contributing to the company's success.

Benefits

• Meal flat contribution.
• Multisport card.
• Pension contribution.
• Group-Accident Insurance.
• BMW Lifestyle Collection.
• BMW Group Attractive Vehicle Offer.
• Product Experience Programm.