Application Specialist CZ&SKVerified as a real position

Who we’re looking for

• Completed apprenticeship in the medical technology field (e.g. Medical Technologist for Laboratory Analysis) or comparable educational background
• Depending on your educational background, at least 2 years of professional experience, including relevant experience in operating medical laboratory diagnostic equipment/automated systems—ideally Diasorin systems—as well as experience in immunology (ELISA, CLIA technology) and molecular diagnostics
• Strong customer and service orientation
• Excellent interpersonal skills (written and verbal communication skills in both internal and external interactions, openness, a cooperative work style, ability to work in a team, and receptiveness to feedback)
• Confident and persuasive demeanor
• Independent thinking and action with a strong ability to self-organize
• Successful project and quality management experience
• Good technical understanding
• High sense of responsibility
• Proficiency with PCs and MS 365, and ideally knowledge of Salesforce
• Business-level proficiency in written and spoken Czech and advanced basic proficiency in written and spoken English
• Willingness to travel extensively, including regular overnight stays outside the assigned service area, and a valid driver’s license

What you’ll do

• Ensuring the smooth routine operation of Diasorin instruments and tests at customer sites through initial training and integration into the customer’s workflow, followed by ongoing support for operating personnel and the further development of the customer’s workflows and production processes
• Supporting the sales team in developing and presenting concepts and proposals, as well as conducting equipment demonstrations
• Conducting customer training on-site or centrally at the DSD training laboratory (ACT)
• Supporting customers and DS Customer Service in recording, processing, and resolving complaints (CallsEvo)
• Monitoring the competition and assisting in the evaluation of market opportunities
• Participating in trade shows and events, as well as internal training sessions and meetings; in exceptional cases, also on weekends
• Documenting visits, customer contacts, and other activities in CRM systems or other reporting tools (Salesforce Service)
• Product Support – Non-Instrument-Related Troubleshooting
• Assay-related topics (e.g., deviations in test results, reproducibility issues, sensitivity/specificity concerns)
• Quality control (QC) and calibration issues , including trend analysis and interpretation of QC data
• Reagent and kit-related observations (e.g., lot-to-lot variation, storage conditions, handling practices)
• Collaborating on the application of applicable legal and corporate guidelines, medical device safety, the quality management system, and guidelines for sustainable business practices within the area of responsibility
• Additional/other tasks that are reasonable within the scope of the position’s qualifications

About the position

Obsessed by Science. Entrepreneurial by Nature. United by Purpose. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions. As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios. When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Benefits

• Build What Matters Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development.