Koho hledáme
- University degree and solid experience working with webinar, streaming, or digital education platforms, ideally in a complex organizational environment (preferably healthcare, pharma, or medtech)
- Fluent English
Co budeš dělat
- Own and execute the end-to-end webinar process, ensuring high-quality delivery and continuous optimization of the experience
- Manage platform setup, configuration, and ongoing enhancements to improve customer experience (CX)
- Coordinate and lead the full webinar lifecycle, including promotional tool deployment, audience flows, engagement tactics, and post-event follow-up
- Act as project manager for Edwards-led webinars in close collaboration with cross-functional teams (e.g., Marketing, Medical Affairs), ensuring flawless execution
- Act as a key operational lead for digital education platforms, combining strong technical expertise with a clear business-oriented mindset to maximize adoption, engagement, and impact
- Lead the operational rollout and evolution of the Edwards HCP streaming platform
- Manage platform functionalities, including content publishing, user journeys, and engagement features
- Optimize user experience across navigation, triggers, notifications, and engagement mechanisms
- Ensure the platform runs effectively as a scalable and engaging digital education solution
- Apply a data-driven approach to digital education, with strong ownership of performance tracking and optimization
- Define, monitor, and report on key KPIs (e.g., engagement rates, attendance, completion, dwell time, user journeys, repeat usage, NPS)
- Translate data and insights into actionable improvements to enhance platform performance and learning effectiveness
- Leverage strong knowledge of webinar, educational, and streaming platforms to continuously improve execution, engagement, and customer experience
- Act as the primary point of contact for Medical Education on all operational aspects related to digital education
- Serve as Subject Matter Expert (SME) for webinar tools, streaming platforms, and digital learning solutions
- Provide hands-on support, guidance, and best practices to internal stakeholders
- Ensure effective coordination and alignment across teams, supporting the execution of digital education initiatives within broader programs
- Continuously identify and implement improvements in tools, processes, and engagement approaches to enhance efficiency, scalability, and user experience
O pozici
Innovation starts from the heart. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our Senior Specialist, Digital Education position is a unique career opportunity that could be your next step towards an exciting future.
Benefity
- Competitive Compensation and Benefits package
- Flexible working hours, home office
- Pension Plan
- Risk Life Insurance
- Virtual Medical Clinic (online access to healthcare)
- Meal Benefits
- Service Awards
- Enhanced Sick Leave Benefits
- Flexible Benefit Plan (Cafeteria)
- Employee Stock Purchase Program
- Employee Assistance Program
- Comprehensive Wellness Program including onsite gym, Yoga, Pilates or SM System classes, massages, fresh fruit in the office, healthy lifestyle workshops, educational events, charity activities and much more.
