O pozici
The AskNovartis Enterprise Product Leader is a senior, cross functional role responsible for leading the strategy, delivery, adoption, and continuous improvement of AskNovartis, Novartis’ AI enabled front door for employee services and tasks. AskNovartis is a cornerstone of Novartis’ digital employee experience agenda—shifting the company from fragmented service delivery toward a single, intelligent, self service first experience that enables employees to get work done quickly, consistently, and with minimal friction across DD&IT and corporate functions. The Product Leader is accountable for ensuring AskNovartis delivers measurable employee value across priority journeys and scales responsibly across domains without fragmentation. The role is deliberately dual shaped, reflecting the enterprise nature of AskNovartis: • Enterprise Product Leader for AskNovartis as a single platform and experience • Product Lead for the DD&IT domain (Ask IT), accountable for DD&IT service outcomes delivered through AskNovartis
Co budeš dělat
- Platform Strategy & Enterprise Readiness -The Product Leader sets the strategic direction for how AskNovartis evolves—from PoC through MVP and enterprise scale ensuring the platform remains focused on value, trust, and usability as scope expands. This includes maintaining a clear product vision for AskNovartis, prioritizing high‑value, high‑volume employee use cases across domains and governing sc
- Service Transformation & Ask IT Ownership - As Product Lead for Ask IT, the role drives the transformation of DD&IT services through AskNovartis Key responsibilities include prioritizing DD&IT use cases across areas such as access & identity, devices, network, applications and end‑to‑end automation and service redesign. The role needs to drive automation and ticket elimination through integrations
- Service Design & Knowledge Quality- The Product Leader ensures that DD&IT services are properly defined, structured and reflected in the platform’s service catalog and designed together with service owners. The Product Leader ensures that services and knowledge across participating domains are designed for self‑service and AI‑assisted interaction with clear ownership and maintenance models, so qua
- Adoption, Experience & Deployment -The Product Leader is accountable for AskNovartis becoming the default employee entry point for prioritized services and tasks. The leader needs to ensure adoption is designed into product strategy and release planning, aligning priorities and sequencing across domains and channels. Central enablement and change teams lead execution, the Product Lead ensures the
- Testing and Quality Assurance - The product leader is responsible for the testing with end users of all DD&IT related services, queries and workflows on the platform – validating that AI generated answers, routing logic and ticket management flows perform correctly. Leading organisations show that a human expert in the loop approach ensures minimized back and forth between employees and IT support
- AI Trust & Platform Integration -The Product Leader ensures that AI‑enabled interactions within AskNovartis meet enterprise standards for transparency, usability, trust, and control. The role partners closely with platform, architecture, and engineering teams to ensure AskNovartis integrates cleanly with enterprise systems such as ServiceNow, Workday, and Intune, and remains production‑grade as ca
- Partner & Investment Governance -The Product Leader governs a multi‑partner ecosystem to scale delivery capacity while maintaining clear accountability and enterprise ownership. Responsibilities include shaping investment cases across phases (PoC, MVP, scale) and aligning co‑funding across DD&IT and participating domains. The role also involves tracking value realization through adoption, automati
Koho hledáme
- Skills Desired Budget Management, Business Acumen, Digital capabilities, Effective use of technology, Operational Excellence Projects, Performance Management, Project Management, Risk Management, Service Delivery Management, Stakeholder Management, Strategic Leadership, Strategic Planning, Talent Development
Benefity
- Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
