Koho hledáme
- Bachelor's degree in Information Technology, Computer Systems, Management Information Systems or equivalent experience
- 7 years in IT and 3 years in IT Service Management
- Knowledge of cloud fundamentals, architectural principles, and concepts.
- General knowledge and experience in Information Technology, experience in IT infrastructure and cloud fundamentals
- Excellent communication, interpersonal, and presentation skills
- SAFe or Agile framework
- Cloud infrastructure fundamentals (Azure, AWS, GCP)
- Experience in multiple ITIL processes
- Establishing KPIs and driving continual service improvements
- Analytical ability, exercising professional skepticism, strong judgment and leadership skills, and the ability to work effectively with Leadership and team members.
- Ability to identify and communicate complex technical issues to both technical and non-technical stakeholders.
- Ability to take abstract ideas from inception to completion
- Agile, open-minded, ready to bring and implement innovative ideas
- Ability to work in a remote, geographically dispersed environment
- Efficient in self-management and independent task management
- Having experience with ServiceNow is highly beneficial
Co budeš dělat
- Drive end‑to‑end operationalization of new cloud products and major enhancements, ensuring they meet GHS Product Acceptance Checklist (PAC) requirements (documentation, KT, access, monitoring, support models, SLAs/SLOs)
- Translate stakeholder, product, and engineering requirements into actionable operational specifications, ensuring clarity across all teams
- Maintain Service Level Objective (SLO) documents to clearly define customer responsibilities while ensuring the support scope remains consistent within GHS
- Conduct risk, impact, and supportability assessments for new services
- Document requirements and route requests to relevant GHS teams; track progress through operational readiness milestones
- Participate in daily/weekly project Scrums and regularly report the progress GHS adherence to PwC Technology ITSM processes
O pozici
PwC IT Services Limited provides shared technology services to the PwC network of member firms in a secure, legally compliant, efficient, and transparent manner. The Service Manager will be a member of the Global Hosting Services (GHS) Service Management & Compliance team and comes to the organization having experience in IT Service Management with a background in IT infrastructure and cloud services. The Global Hosting Service provides and operates highly available 24/7 IaaS and PaaS across multiple Public Cloud Service Providers (CSPs) and global on-premises hosting centers.
Benefity
- Stable, but challenging working environment providing plenty of opportunities for your continuous professional growth.
- Fair salary plus annual bonus corresponding with your performance.
- Paid time off 30 days, 3 well being days and 2 extra days off from the company at the end of the year.
- High-end Ultrabook and iPhone with unlimited data.
- The possibility to set your work schedule flexibly.
- We also offer part-time work from home.
- Benefit program with 55.000 points that you can use for holidays, education, food vouchers, sports, health... Simply on what you enjoy.
- Support for your education and development: we offer business and digital training and many other training and workshops to further develop your personal and professional skills
