Koho hledáme
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in IT support and end-user support roles.
- Proven experience in a leadership or supervisory role, preferably managing field technicians or a technical support team.
- Demonstrable experience in managing and coordinating IT deployment projects across multiple locations.
- Experience with IT service management (ITSM) and ITIL processes and framework
- Familiarity with ITSM tools (e.g. Freshservice) and remote support technologies
- Excellent troubleshooting, problem-solving, and analytical skills.
- Good project management and organisational skills, with the ability to manage multiple priorities and deadlines.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Ability to work independently and as part of a geographically dispersed team.
- Willingness to travel within EMEA as required up to 20%.
- Relevant certifications (e.g., Microsoft Certified, ITIL Foundation) are a plus.
Co budeš dělat
- Lead, mentor, and manage a team of field technicians responsible for onsite support, installation, maintenance, and troubleshooting of IT office and end-user equipment across EMEA.
- Coordinate the daily activities and schedules of field technicians, ensuring efficient resource allocation and timely resolution of issues.
- Provide technical guidance and support to the field team, acting as an escalation point for complex problems.
- Monitor team performance, conduct regular performance reviews, and foster a collaborative and customer-focused team environment.
- Ensure adherence to safety protocols and operational best practices by the field team.
- Serve as the primary point of contact and coordinator for all IT equipment deployments in EMEA.
- Develop and manage deployment plans, schedules, and resources, ensuring minimal disruption to business operations.
- Collaborate with global IT teams, project managers, vendors, and internal stakeholders to ensure timely and successful deployments.
- Oversee all stages of deployment, from planning and testing through to execution and post-deployment support.
- Ensure all deployments adhere to company standards, security policies, and compliance requirements.
- Develop and maintain deployment documentation, including procedures and checklists.
- Oversee the day-to-day IT field operations within the EMEA regions.
- Manage relationships with local vendors and service providers.
- Contribute to the development and implementation of regional IT procedures, and standards.
- Assist with IT asset management, including inventory tracking and lifecycle management for hardware and software in the region.
- Responsible of the local stock management of IT equipment in various Curium locations to balance availability and cost-efficiency
- Effectively communicate with regional business stakeholders to understand their IT needs and ensure alignment with IT service delivery.
- Provide regular updates on performance, project status, and deployment activities to management and relevant stakeholders.
- Act as a liaison between the regional business units and central IT functions.
O pozici
Curium is the world’s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.
With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name ‘Curium’ honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline ‘Life Forward’ represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.
Benefity
- Primarily office-based with regular communication with field technicians and stakeholders across EMEA.
- May require occasional after-hours or weekend work to support critical deployments or resolve urgent issues.
