Customer Satisfaction Engineer — Versigent | Joboostr

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Customer Satisfaction Engineer — Versigent | Joboostr

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Customer Satisfaction Engineer

Versigent

Česko, Ostravapřed 6 dny

Mám zájem Přizpůsobit životopis

O pozici

Versigent designs and delivers the systems that move power through modern technology. From vehicles to robotics to energy platforms, our electrical distribution systems enable the next generation of electrified, automated and connected products. As a standalone company, we combine deep engineering expertise with the speed and focus needed to solve increasingly complex challenges. Our teams move quickly, think with precision and deliver at scale — helping customers do more without adding cost, weight or complexity. What defines us is how we work: with the agility and momentum of a startup, backed by the experience and discipline of a proven global leader. That combination creates an environment where ideas move faster, ownership is real and impact is visible.

Co budeš dělat

As a Customer Satisfaction Engineer, you will be responsible for ensuring high levels of customer satisfaction and maintaining robust quality standards across assigned value streams. You will act as the voice of the customer within the organization, driving continuous improvement and ensuring compliance with automotive and customer-specific requirements.
Ensure customer satisfaction and achieve quality KPIs across assigned value streams
Act as the main contact for customer quality issues and lead escalations
Drive problem-solving activities and ensure timely corrective actions
Monitor performance metrics and manage customer communication
Own the quality problem management system and coordinate containment actions
Lead continuous improvement initiatives (e.g. PDCA, QRQC, Kaizen)
Monitor production processes and prevent quality risks
Support plant quality teams and process surveillance
Ensure compliance with IATF 16949 and customer requirements (AIAG, VDA)
Maintain quality documentation and support audits
Manage Customer Specific Requirements (CSR)
Ensure safe implementation of product and process changes
Support PPAP and introduce additional quality controls during changes
Contribute to risk identification (PFMEA) and safe project launches
Support development of the quality assurance system
Ensure effective implementation of quality controls
Collaborate with internal teams, plants, and suppliers
Act as the Voice of the Customer within the organization

Koho hledáme

Bachelor’s degree in Engineering or a related field
Experience in quality engineering, preferably in the automotive industry
Strong knowledge of quality standards (IATF 16949, AIAG, VDA)
Experience with problem-solving methodologies (8D, PDCA, root cause analysis)
Familiarity with PPAP, PFMEA, control plans, and audit processes
Ability to analyze data and drive continuous improvement initiatives
Strong communication and stakeholder management skills
Experience working with customer quality issues and audits
Fluent English (spoken and written)

Benefity

Grow with purpose . We invest in our people by creating opportunities to build skills, take on new challenges, and develop over time.
Do work that shows up in the real world . What you contribute here powers systems that are critical to how industries operate and evolve. The impact is visible and lasting.
Succeed with the right support . We provide the tools, resources, and environment needed to perform at a high level and sustain that success.

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