O pozici
Corpay is currently looking to hire Carnet Technical Support within our CCS division. This position falls under our Carnet line of business and is located in Prague. In this role, you will responsible for providing second-level technical support to end users of vehicle monitoring and telematics applications. The role focuses on ensuring high-quality customer support, optimal service availability, and effective collaboration with internal teams and external partners.
Co budeš dělat
- Provide second-level technical support for vehicle monitoring and telematics systems.
- Communicate directly with customers to resolve individual requests and system incidents.
- Analyze and troubleshoot software and hardware issues.
- Support internal installation technicians and external installation partners.
- Configure and onboard new vehicles and telematics units within the system.
- Provide direct support to the development team.
- Test systems and new functionalities.
- Collaborate with Sales, Marketing, and Logistics teams.
- Contribute actively to team collaboration and support a positive team culture.
- Ensure a high level of customer satisfaction through professional support and service delivery.
Koho hledáme
- Secondary school education required; electrical engineering background is an advantage.
- Previous experience in a similar technical support role is an advantage.
- Good understanding of IT systems and technical environments.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Basic knowledge of database systems is an advantage.
- Strong analytical, logical, and technical problem-solving skills.
- Ability to work independently as well as collaboratively within a team.
- Strong communication and interpersonal skills with a proactive approach to problem resolution.
- Native-level Czech language proficiency (the role supports the Czech and Slovak markets).
- English language skills are an advantage but not required.
- German language skills are an advantage but not required.
Benefity
- We provide all team members with 25 vacation days (pro-rated)
- 3 sick days
- 2 free days, that you could take after using up all your vacation time
- 2 Volunteer days
- Variable system of benefits: 15 600 CZK per annum, which you could use for Multisport, Retirement insurance contributions, or Cafeteria benefits account
- Massages in the workplace – Corpay covers half of the price
- Special pricing offer for T-Mobile tariff for personal use
- Gift for a wedding or registered partnership
- Gift for life jubilees and work milestones
- Referral bonuses
- Birthday breakfast
- Sports activities for our employees
- Online educational courses
- Fresh fruit in the office every Tuesday
- Christmas party
