O pozici
As an AI Delivery Platform Administrator, you will make an impact by ensuring the reliability, security, and effective adoption of an AI-powered delivery platform used to generate deal and delivery documents. You will be a valued member of the Delivery Acceleration Business Solutions team and work collaboratively with the Senior AI Delivery Acceleration Engineer, global delivery consultants, and cross-functional stakeholders.
Co budeš dělat
- Own platform operations, including configuration, maintenance, and release management to ensure reliability across global regions (AMS, EMEA, APAC+J)
- Design and scale onboarding processes, enabling new teams and regions to effectively adopt AI-powered tools
- Monitor system performance, triage issues, and coordinate with engineering and vendor teams to resolve platform incidents
- Build and manage adoption dashboards, tracking platform usage, feature adoption, and enablement effectiveness
- Lead user enablement initiatives, including coaching, community programs, and development of self-service resources
Koho hledáme
- 3+ years of experience in SaaS platform administration, enterprise tools, IT service management, or similar roles
- Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrations
- Strong troubleshooting skills with the ability to coordinate across engineering, vendor, and business teams
- Experience developing enablement materials such as user guides, training content, and documentation
- Ability to communicate effectively across global teams and translate technical concepts for non-technical audiences
- Data-driven mindset with experience measuring adoption and demonstrating business impact
- Understanding of consulting or professional services environments and delivery lifecycle
Benefity
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
